Introduction 

At Dailystylez operated by Agile Rhino Solutions, we are committed to providing a transparent and reliable shopping experience. We believe every customer deserves fair treatment and prompt resolution of any concerns. Our Grievance Redressal Policy ensures your issues are addressed professionally, efficiently, and in accordance with applicable laws. 

What Is a Grievance? 

A grievance is any dissatisfaction or issue arising from a product or service purchased through our website, for which you seek resolution. This may include concerns related to product quality, defects, incorrect or delayed deliveries, payment issues, returns and refunds, customer service, or clarification of policies. 

How to Raise a Grievance 

You can raise a grievance through our support channels by following these steps: 
 

Visit Help Centre or Contact Us Page 

Go to the “Help Centre” or “Contact Us” section on our website or mobile app. 
 

Select Your Issue 

Choose the category that best matches your concern. 

Submit Your Query 

Provide your Order ID, a detailed description of the issue, and any relevant photos or documents. 
 

Once submitted, our support team will review your grievance and respond accordingly. 
 

Escalation to the Grievance Officer 

If your concern remains unresolved or you are not satisfied with the initial response, you may escalate it to our designated Grievance Officer. The Grievance Officer is appointed in compliance with the Information Technology Act, 2000, and other applicable laws. The officer oversees complaint resolution, ensures fairness, and handles escalated matters. You may contact the Grievance Officer at agilerhinosolutions@gmail.com. 

Grievance Handling Process 

We follow a structured process to handle grievances: 
 

Acknowledgement: Your grievance will be acknowledged within 48 hours via email. 

Unique Reference ID:  You will receive a ticket or reference ID to track your complaint. 

Resolution Timeline: Our team and the Grievance Officer aim to resolve grievances promptly, typically within seven working days or as required by law. 

Updates and Communication:  You will receive regular updates on the status of your grievance through your registered contact details. 

Closure of Grievance 

A grievance is considered resolved when: 
 

• You confirm satisfaction with the resolution. 
• There is no response within a reasonable time after the resolution is communicated. 
• A final resolution has been provided in accordance with our policies and applicable laws. 

Contact Us 

For further support or to initiate a grievance request, please contact our team at agilerhinosolutions@gmail.com. We are committed to resolving your concerns efficiently and ensuring a positive shopping experience.